Order once placed can be cancelled within 24hrs free of cost. If you want to cancel the order after 24hrs and if the order is not yet shipped, a cancellation fee of Rs. 100 will be charged.
Orders once shipped cannot be cancelled.
We accept all returns within 7 days of the delivery date of the product.
There are 2 ways in which a return can be processed.
GET IT PICKED UP
to place your return request and wait for approval.
Once your return request is approved (usually within 24 working hours), we shall send you the tracking number and the pick up boy will come at your given address in 24 - 48 hours. Kindly keep the product securely packed. Don't forget to obtain the pick up receipt from the courier boy.
We shall have to charge you a reverse pick up fee of Rs. 150 to get the product delivered to us.
Once approved, you can courier the package to us by sending it to the following address:
4/26, Nutan Cooperative Society, Opp Billawa Bhavan, Anand Nagar, Santacruz (E), Mumbai - 400055
Do not forget to obtain proof of postage and send it to us on email@example.com
We shall not be able to process any packages sent to our address without our prior approval, and shall not be responsible for any shipping costs.
*Please note that any shipping charges are non-refundable.
If you want to exchange your product, we'll be glad to do that for you. You can inform us the size, color of a the particular product that you want instead of the returned product by sending us an email at firstname.lastname@example.org. You can follow the return procedure to get the product delivered to us.
Refunds are processed within 3-4 working days after your return is received into our facility.
Your order can be refunded in the following ways
Zooomberg store credits, which can be redeemed up to 1 year, from the date of store credits issued. Usually we shall process such refunds in 24-48 hrs.
You shall receive the store credits on your email in the form of a coupon code with the amount mentioned.
You can use this coupon code at the time of checkout to redeem the amount.
If the order value is less then the store credits amount, then the balance amount shall be redeemable for future orders, via the same coupon code
we shall take 7-9 working days to get the amount reflected in your account for such refunds. A fee of Rs. 100 will be chargeable for such refunds.