Returns & Refunds

RETURNS

We accept all returns within 14 days of the delivery date of the product.
Items ordered using store credits or items already exchanged, cannot be returned or exchanged again. To return you can do the following:

GET IT PICKED UP
Fill in your order number & your Email/Contact Number on the return order option under the my account at the bottom of the page.
Once your return request is approved (usually within 24 working hours), we shall send you the tracking number and the pick up boy will come at your given address in 24 - 48 hours. Kindly keep the product securely packed. Don't forget to obtain the pick up receipt from the courier boy.


EXCHANGE
If you want to exchange your product, we'll be glad to do that for you. You can do so by raising a request from the return order option.

REFUND
Refunds are processed within 1-7 working days after your return is received into our facility.
Your order can be refunded in the following ways
STORE CREDITS
Store Credits are issued of the full value of the order & can be redeemed up to 1 year, from the issued date.
You shall receive the store credits on your email in the form of a coupon code with the amount mentioned.
You can use this coupon code at the time of checkout to redeem the amount.
If the order value is less then the store credits amount, then the balance amount shall be redeemable for future orders, via the same coupon code

BANK TRANSFER
You must inform us at the time of raising a return request, if you need a bank transfer for your return. A handling & logistics charge of Rs. 150 will be deducted for refunds via Bank Transfer.
Any amount issued as store credits, cannot be converted into a bank refund.
*Please note that any shipping charges are non-refundable.