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Returns & Cancellation with Bank Transfer

CANCELLATIONS

Order once placed can be cancelled within 24hrs.
Orders cannot be cancelled after 24hrs or once shipped.

RETURNS

We accept all returns within 7 days of the delivery date of the product. In case you have received a damaged product, please inform us within 48 hours for us to be able to accept your request.
Items ordered using store credits or items already exchanged, cannot be returned or exchanged again. To return you can do the following:

GET IT PICKED UP
Click here to place your return request and wait for approval.
Once your return request is approved (usually within 24 working hours), we shall send you the tracking number and the pick up boy will come at your given address in 24 - 48 hours. Kindly keep the product securely packed. Don't forget to obtain the pick up receipt from the courier boy.
SELF SHIPPING
Email us your return request with order and item details at helpdesk@zooomberg.com and wait for approval.
Once approved, you can courier the package to us by sending it to the following address:
4/26, Nutan Cooperative Society, Opp Billawa Bhavan, Anand Nagar, Santacruz (E), Mumbai - 400055
Do not forget to obtain proof of postage and send it to us on helpdesk@zooomberg.com
We shall not be able to process any packages sent to our address without our prior approval, and shall not be responsible for any shipping costs.


EXCHANGE
If you want to exchange your product, we'll be glad to do that for you. You can inform us the size, color of a the particular product that you want instead of the returned product by sending us an email at helpdesk@zooomberg.com. You can follow the return procedure to get the product delivered to us.

REFUND
Refunds are processed within 3-4 working days after your return is received into our facility.
Your order can be refunded in the following ways

STORE CREDITS
Store Credits will be issued by default, unless we are informed about a bank refund to be issued, and can be redeemed up to 1 year, from the date of store credits issued. Usually we shall process such refunds in 24-48 hrs of receiving the product.
You shall receive the store credits on your email in the form of a coupon code with the amount mentioned.
You can use this coupon code at the time of checkout to redeem the amount.
If the order value is less then the store credits amount, then the balance amount shall be redeemable for future orders, via the same coupon code

BANK TRANSFER
You must inform us at the time of raising a return request, if you need a bank transfer for your return. We shall take 7-9 working days from the date when the product is received into our facility, to get the amount reflected in your account for such refunds. A fee of Rs. 100 will be chargeable for such refunds. Any amount issued as store credits, cannot be converted into a bank refund.
*Please note that any shipping charges are non-refundable. In case you have received free shipping, a charge of Rs. 100 will be deducted as logistics costs on returns.

NON-RETURNABLE CATEGORIES

Sunglasses
Bags
Jewlery

Shoes
Swimwear
Lingerie
Belts
Hats