zooomberg.com hopes that you never have to cancel or return a product. However, we would be there to help you in case an order needs to be cancelled or returned.
Order Not Shipped:
If the order has not been shipped, the same could be cancelled. Please write to us at firstname.lastname@example.org
In such cases, the order will be cancelled and the amount paid by you (in case of pre-paid orders) would be refunded and should reflect in your account in 7 to 9 working days.
Incorrect order or product damaged when received:
We take utmost care while packing your order to ensure that the right product reaches you in the safest way. However, in case on receiving the order, if the product is incorrect or is damaged in transit, the same would be replaced. The process is hasslefree.
In such cases, all you would have to do is that intimate us on the same day of receiving the order by writing to us at email@example.com or calling us on the contact number mentioned on the Contact Us page and your request would be taken care of.
In case you fail to intimate on the same day of receiving an incorrect or damaged product, the product will be considered sold and would not be replaced or refunded.
Returns / Exchange:
You can return the product within 15 days of receiving the product.
There are two methods in which a return can be done.
Important Note: Exchanges and returns are not available on products brought during SALE.
Returns & Exchanges for certain products are not accepted. Categories/Products that fall under "No Exchange, No Returns" are as follows:
The details for certain other products for which returns or exchanges would not be accepted, would be mentioned on the product page. Please read the Returns & Exchanges tab on the product page before adding the product to the cart.
If you want to exchange your product after returning it, we'll be glad to do that for you. You can inform us the size, color or a the particular product that you want instead of the returned product by sending us an email at firstname.lastname@example.org
Refunds will be processed within 3-4 working days after your return is received into our facility.
Orders can be refunded in the following ways:
Please note that any shipping charges cannot be refunded as it is a cost which has been incurred to send the product to you.
For any further assistance, kindly write to us at email@example.com