Cancellation, Return & Refund Policy

zooomberg.com hopes that you never have to cancel or return a product. However, we would be there to help you in case an order needs to be cancelled or returned. 

Order Not Shipped: 

If the order has not been shipped, the same could be cancelled. Please write to us at helpdesk@zooomberg.com 

In such cases, the order will be cancelled and the amount paid by you (in case of pre-paid orders) would be refunded and should reflect in your account in 7 to 9 working days.

Incorrect order or product damaged when received: 

We take utmost care while packing your order to ensure that the right product reaches you in the safest way. However, in case on receiving the order, if the product is incorrect or is damaged in transit, the same would be replaced. The process is hasslefree.

In such cases, all you would have to do is that intimate us on the same day of receiving the order by writing to us at helpdesk@zooomberg.com or calling us on the contact number mentioned on the Contact Us page and your request would be taken care of.

In case you fail to intimate on the same day of receiving an incorrect or damaged product, the product will be considered sold and would not be replaced or refunded.  

 

Returns / Exchange:  

You can choose to return or exchange the product up to 7 days from the date you receive the order by writing to us at helpdesk@zooomberg.com or calling us on the contact number mentioned on the Contact Us page. Which means the customer would have to notify Zooomberg about return or exchange within 7 days of receiving the order. Any such requests made after the seventh day would not be treated as valid.

Also, ensure that the product reaches us within 15 days of it being delivered to you. Any return shipments reaching the website office after 15 days would be returned back to the customer and the cost of which would be deducted from the refund amount.

Return / Exchange process:

There are two methods in which a return can be processed. The details are given below.

  • We can arrange a reverse pick-up for the customer. All that needs to be done is mentioned below:
    1. You have to send us an email at helpdesk@zooomberg.com to get the pick-up arranged.
    2. We shall send you the details of your reverse pick-up within 24-48 hours on your email within 24-48hrs.
    3. You have to keep the package securely packed and ready before the pick-up boy comes to your doorstep. Please remember to place your email id and order number on or inside the package so that we know it's yours when it reaches to us.
    4. We try hard to accept all returns. Returns would be treated as valid only if allseals, labels and barcodes are intact and as long as they're securely packed. Shoes should be returned with the original shoe box only.
    5. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you, and you shall have to bear for the courier charges.
    6. The reverse pick-up charges would be Rs. 100 per pick-up, which would be deducted from your refund. (refund as per our policy)
  • The customer can even courier the shipment to us by following the steps given below:
    1. The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way. Please also put a note mentioning your order number and your name so that we know that its your package when we receive it.
    2. We try hard to accept all returns. Returns would be treated as valid only if allseals, labels and barcodes are intact and as long as they're securely packed. Shoes should be returned with the original shoe box only.
    3. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you, and you shall have to bear for the courier charges.
    4. Our returns address is:4/26, Nutan Cooperative Society, Opp Billawa Bhavan, Anand Nagar, Santacruz (E), Mumbai - 400055
    5. Do not forget to obtain proof of postage and send it to us on helpdesk@zooomberg.com

Please note that any requests for return or exchange will be processed only after receiving the orders at the warehouse.

In case of returns, any FREE GIFTS (part of any SALE or promotions - if sent in the order) should be sent along as well (unused and in it's original packing only). If in case the gift is not included in the return parcel / shipment, or if it is not in it's original packing or if damaged, the cost of the same will be deducted from the refund value. The value will be decided by Zooomberg in such cases.

Important Note: Exchanges and returns are not allowed on products brought during SALE.

Returns & Exchanges for certain products are not accepted. Categories/Products that fall under "No Exchange, No Returns" are as follows:

  1. Jewelry
  2. Sunglasses
  3. Bags

The details for certain other products for which returns or exchanges would not be accepted, would be mentioned on the product page. Please read the Returns & Exchanges tab on the product page before adding the product to the cart. 

Refund: 

Your refunds/credits/replacements will be processed on the basis of condition of the return shipment sent by you and products inside the packaging. We would treat returns as valid only if the products are received by us in their original packaging with their seals, labels and bar-codes intact.

All orders will be refunded in the form of Zooomberg store credits. The refund will be processed in the form of refund / discount vouchers or reward points only once we receive the return parcel and the same is checked by the Quality Check (QC) department.

Please note that any shipping charges cannot be refunded as it is a cost which has been incurred to send the product to you. 

For any further assistance, kindly write to us at helpdesk@zooomberg.com