Cancellation, Return & Refund Policy

zooomberg.com hopes that you never have to cancel or return a product. However, we would be there to help you in case an order needs to be cancelled or returned. 

Order Not Shipped: 

If the order has not been shipped, the same could be cancelled. Please write to us at helpdesk@zooomberg.com 

In such cases, the order will be cancelled and the amount paid by you (in case of pre-paid orders) would be refunded and should reflect in your account in 7 to 9 working days.

Incorrect order or product damaged when received: 

We take utmost care while packing your order to ensure that the right product reaches you in the safest way. However, in case on receiving the order, if the product is incorrect or is damaged in transit, the same would be replaced. The process is hasslefree.

In such cases, all you would have to do is that intimate us on the same day of receiving the order by writing to us at helpdesk@zooomberg.com or calling us on the contact number mentioned on the Contact Us page and your request would be taken care of.

In case you fail to intimate on the same day of receiving an incorrect or damaged product, the product will be considered sold and would not be replaced or refunded.

Returns / Exchange:  

You can return the product within 15 days of receiving the product.

There are two methods in which a return can be done. 

  • We can arrange a reverse pick-up for you. All that needs to be done is mentioned below:
    1. Click here to place your return request.
    2. We shall send you the details of your reverse pick-up within 24-48 hours on your email.
    3. You have to keep the package securely packed and ready before the pick-up boy comes to your doorstep.
  • You can even courier the shipment to us by:
    1. Sending us the package to the following address:
    • 4/26, Nutan Cooperative Society, Opp Billawa Bhavan, Anand Nagar, Santacruz (E), Mumbai - 400055
  • Do not forget to obtain proof of postage and send it to us on helpdesk@zooomberg.com
Please note the following:
  • The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way. Please also put a note mentioning your order number and your name so that we know that its your package when we receive it.
  • We try hard to accept all returns. Returns would be treated as valid only if all seals, labels and bar codes are intact and as long as they're securely packed. Shoes should be returned with the original shoe box only.
  • In the unlikely event that an item is returned to us in an unsuitable condition, we shall have to send it back to you, and you shall have to bear for the shipping charges.

Important Note: Exchanges and returns are not available on products brought during SALE.

Returns & Exchanges for certain products are not accepted. Categories/Products that fall under "No Exchange, No Returns" are as follows:

  1. Swimwear
  2. Jewelry
  3. Sunglasses
  4. Bags
  5. Belts
  6. Hats

The details for certain other products for which returns or exchanges would not be accepted, would be mentioned on the product page. Please read the Returns & Exchanges tab on the product page before adding the product to the cart. 

 

Exchange:

If you want to exchange your product after returning it, we'll be glad to do that for you. You can inform us the size, color or a the particular product that you want instead of the returned product by sending us an email at helpdesk@zooomberg.com

Refund: 

Refunds will be processed within 3-4 working days after your return is received into our facility.

Orders can be refunded in the following ways:

  1. Zooomberg store credits, which can be redeemed up to 1 year, from the date of store credits issued. Usually we shall process such refunds in 24-48 hrs. 
      • You shall receive the store credits on your email in the form of a coupon code with the amount mentioned.
      • You can use this coupon code at the time of checkout to redeem the amount, by applying the coupon code sent to you on your email.
      • If the order value is less then the store credits amount, then the balance amount shall be redeemable for future orders, via the same coupon code
    1. Cash refund in the form of Bank Transfer. Usually we shall take 7-9 working days to get the amount reflected in your account for such refunds.
    2. Refund to the same account used while making the purchase. Usually we shall take 7-9 working days to get the amount reflected in your account for such refunds.

    Please note that any shipping charges cannot be refunded as it is a cost which has been incurred to send the product to you. 

    For any further assistance, kindly write to us at helpdesk@zooomberg.com