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Cancellation, Return & Refund Policy

zooomberg.com hopes that you never have to cancel or return a product. However, we would be there to help you in case an order needs to be cancelled, returned or exchanged. 

Cancellation:

Order once placed can be cancelled within 24hrs free of cost. If you want to cancel the order after 24hrs of placing the order, a nominal cancellation fee of Rs. 100 will be charged.

Orders once shipped cannot be cancelled. 

Returns / Exchange:  

For all other items, you can return the product within 15 days of receiving the product.

There are two methods in which a return can be done. 

  • We can arrange a reverse pick-up for you. All that needs to be done is mentioned below:
    1. Click here to place your return request.
    2. Once your return request is approved (usually within 24 working hours), the pick up boy will come at your given address in 24 - 48 working hours. Kindly keep the product securely packed. Don't forget to obtain the pick up receipt from the courier boy.
    3. We provide one free pick up. If due to any reason you miss the pick up and have to rearrange the reverse pick up, a nominal fee of Rs. 100 will be chargeable.
  • You can even courier the shipment to us by sending us the package to the following address:
    • 4/26, Nutan Cooperative Society, Opp Billawa Bhavan, Anand Nagar, Santacruz (E), Mumbai - 400055
  • Do not forget to obtain proof of postage and send it to us on helpdesk@zooomberg.com
Please note the following:
  • Products which have 40% or more discount, cannot be returned or exchanged.

  • The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way. Please also put a note mentioning your order number and your name so that we know that its your package when we receive it.
  • We try hard to accept all returns. Returns would be treated as valid only if all seals, labels and bar codes are intact and as long as they're securely packed. Shoes should be returned with the original shoe box only.
  • In the unlikely event that an item is returned to us in an unsuitable condition, we shall have to send it back to you, and you shall have to bear for the shipping charges.

Returns & Exchanges for certain products are not accepted. Categories/Products that fall under "No Exchange, No Returns" are as follows:

  1. Swimwear
  2. Jewelry
  3. Sunglasses
  4. Bags
  5. Belts
  6. Hats
  7. Lingerie
  8. Shoes

The details for certain other products for which returns or exchanges would not be accepted, would be mentioned on the product page. Please read the Returns & Exchanges tab on the product page before adding the product to the cart. 

Exchange:

If you want to exchange your product after returning it, we'll be glad to do that for you. You can inform us the size, color of a the particular product that you want instead of the returned product by sending us an email at helpdesk@zooomberg.com. You can even exchange your product with any other product available on our website.

Refund: 

Refunds will be processed within 3-4 working days after your return is received into our facility.

Orders can be refunded in the following ways:

  1. Zooomberg store credits, which can be redeemed up to 1 year, from the date of store credits issued. Usually we shall process such refunds in 24-48 hrs. 
      • You shall receive the store credits on your email in the form of a coupon code with the amount mentioned.
      • You can use this coupon code at the time of checkout to redeem the amount.
      • If the order value is less then the store credits amount, then the balance amount shall be redeemable for future orders, via the same coupon code
    1. Bank Transfer. Usually we shall take 7-9 working days to get the amount reflected in your account for such refunds. A nominal fee of Rs. 100 will be chargeable for such refunds.
    2. Refund to the same account used while making the purchase. Usually we shall take 7-9 working days to get the amount reflected in your account for such refunds. A nominal fee of Rs. 100 will be chargeable for such refunds.

    Please note that any shipping charges cannot be refunded as it is a cost which has been incurred to send the product to you. 

    For any further assistance, kindly write to us at helpdesk@zooomberg.com