zooomberg.com hopes that you never have to cancel or return a product. However, we would be there to help you in case an order needs to be cancelled, returned or exchanged.
Order once placed can be cancelled within 24hrs free of cost. If you want to cancel the order after 24hrs of placing the order, a nominal cancellation fee of Rs. 100 will be charged.
Orders once shipped cannot be cancelled.
Returns / Exchange:
For all other items, you can return the product within 15 days of receiving the product.
There are two methods in which a return can be done.
Products which have 40% or more discount, cannot be returned or exchanged.
Returns & Exchanges for certain products are not accepted. Categories/Products that fall under "No Exchange, No Returns" are as follows:
The details for certain other products for which returns or exchanges would not be accepted, would be mentioned on the product page. Please read the Returns & Exchanges tab on the product page before adding the product to the cart.
If you want to exchange your product after returning it, we'll be glad to do that for you. You can inform us the size, color of a the particular product that you want instead of the returned product by sending us an email at email@example.com. You can even exchange your product with any other product available on our website.
Refunds will be processed within 3-4 working days after your return is received into our facility.
Orders can be refunded in the following ways:
Please note that any shipping charges cannot be refunded as it is a cost which has been incurred to send the product to you.
For any further assistance, kindly write to us at firstname.lastname@example.org